‘Many thanks to Gloria & Diane for arranging the help with our faulty oil boiler & for the speed you did it in. Also thanks to your engineer Andrew who sorted it. After being a Ford's customer for 43 years, your service is still as brilliant, as it was in 1968.’

‘Dear All, I'm just dropping a line to say how marvellous your boiler care plan is. I had a problem last Thursday with my boiler breaking down, within 2 hours of my phone call to your office, the heating engineer was with me and ordering the new parts that were required. What an absolute marvellous service you provide. Ashley had the boiler up and running within a few hours and also managed to do the annual service that was needed. I would like to thank all of you for your excellent service, and I would highly recommend you to all and sundry. I feel it was necessary to put all this in an email as nowadays everyone is rather quick to moan about a rubbish service that they receive. Well I think a good service definitely needs acknowledging!’ 

‘I shall be grateful if you will thank Alison for being able to find a plumber for me so quickly. Excellent service from Fords.’

‘Just a note to express our thanks to Michelle who organised and Andrew who carried out the repair to our failing Vaillant boiler yesterday. The friendly manner and speed and efficiency in the way the operation was carried out is an example to all. Thank you very much - customer service at its best.’

‘The two members of your staff who visited us were friendly, good humoured, efficient and a pleasure to have in the house; I should be grateful if you would pass on our appreciation to them.’

‘I would also like to provide an accolade to Daniel who carried out the work. He was always on time, courteous, listened to our requests, was respectful of our property and worked hard. He was knowledgeable about the products and processes and came up with good solutions when problems arose. 

The whole experience was so much better than we have encountered from other firms in South Devon in the recent past, and we would be very pleased to come to Fords again for any future plumbing needs.’

‘I would like to thank you and the team for the excellent quality of the work. The bathroom looks splendid.’