"Protect your home with our Plumbing Home Cover"

Plumbing Home Cover

Plumbing Home Cover

Maintenance agreement for your Home Plumbing

What is included? Repairs to plumbing inside your home including hot and cold pipe work, cylinders, cold water storage tanks, overflow, wc siphons and ball valves Unlimited call outs including all parts and labour 24 hour phone helpline Priority attendance by an engineer in case of breakdown
What is not included? Please refer to T&C's

No Call-Out Fee or Excess Charge*

*When you take out our Plumbing Care Plan

Our Plumbing Home Cover takes care of all aspects of your homes plumbing system. We will also provide unlimited callouts with parts and labour included, giving you complete peace of mind.

So whether you are experiencing a leak, or a faulty hot water cylinder, our skilled team will be on hand to help. Plumbing Home Cover includes priority attendance by engineer in the case of a breakdown, 24 hour phone helpline, as well as plumbing repairs and call outs.

Call our friendly team today for honest advice, and to answer any questions you may have relating to our Home Cover.


Terms and Conditions

What is included?

Under this service, inside your home we will provide materials and labour to repair or replace:

  • Hot and cold water pipes from the mains stopcock leading to your taps, including garden taps attached to house.
  • Standard ball valve and toilet siphon.
  • Leaking overflow taps.
  • Standard radiator valves.
  • Cold water storage tank.
  • Central heating water pipes if there is a water leak.
  • Your hot water cylinder up to 120 litres and immersion heater.

This service includes one Maintenance & Safety Inspection in every continuous two years in which you hold this agreement with us.

What is not included?

  • Repairing or replacing taps and washers in taps.
  • Repairing or replacing solar panels or associated pipework.
  • Repairing or replacing soak aways, septic tanks, cesspits, treatment plants and their outflow pipes.
  • Repairing or replacing the mains cold water stopcock, water softeners, shower pumps and mixer valves, mechanical pumps, water filters, radiators, swimming pools, decorative garden features, rainwater pipes and guttering, macerators such as Saniflo and electrical units for toilets.
  • Pipes that burst as a result of cold weather or disturbance.
  • Repairing or replacing any lead or steel pipes.
  • Rainwater recovery systems.
  • Grey water recovery systems.

General Exclusions

Our Fords Home Cover agreement plans do not include the following:

Changes or modifications

The contract covers only the original system and boiler inspected when you first become a Home Cover customer. Any changes or modifications to the original system or boiler (including any replacement) not carried out by Fords much be notified in writing to the Fords Heating Department within 10 calender days of any such changes, modification or replacement. A further inspection will then be carried out to determine whether your cover remains valid. Fords reserve the right not to provide cover for any changes made that have not been inspected by us to our satisfaction. Failure to notify us in writing of any changes, modifications or replacement within 10 calendar days of them being carried out will render the contract null and void.

Design or existing faults

The cost of repairs needed because of design faults (unless we are responsible), or faults which existed before you entered into the agreement and which could not be identified on the initial inspection using reasonable care and skill. This would apply to pipes buried under concrete floors that have been installed incorrectly or without wrapping or movement protection. Electrical cover assumes existing circuits equipotential earthing to main gas and water companies is compliant with BS7671. Third Party or accidental damage. The cost of repairs relating to damage caused by you or someone else.

Consequential loss

Unless we are responsible for it, loss or damage to property caused by appliance, boiler or system breaking down (for example, damage caused to furniture by water leaks). Any redecoration that may be needed following our work is your responsibility, unless we have been negligent.

Normal insured risks

The cost of repairing faults or damage caused by freezing weather conditions, subsidence, structural repairs, accident, fire, lightening, explosion, flood or storm. The cost of repairing damage caused by changes to or problems with the gas, electricity or water service. You should check your household insurance to make sure you have enough cover for these risks.