Reviews

Excellent service from this company. I messaged to say my new cooker had been delivered, expecting an appointment to install it later in the week. Grant Miller came the same day, with a colleague to help with lifting a very heavy appliance. Old one taken away, packaging removed, new one installed and tested, all in under an hour. Courteous, friendly and efficient. Highly recommended.

– via Google

We bought a house a few years ago in the town and one of the bathrooms was really tired. I asked around and a lot of people suggested Fords, so I popped up to the showroom and met a really nice guy called Ryan who is the Plumbing/heating Manager.To cut a long story short they did a great job and the bathroom was stunning.
The remaining bathroom and WC now needed doing so obviously I go back to see Ryan at Fords. He popped around to look and measure up and within the week we had a plan and sanitary wares chosen. Both rooms went from tired and mediocre to looking amazing!
The team of guys that came around (mainly Max and Sam) were all very nice, polite and worked hard all day and cleaned up properly.
The job was done in the allotted time and the rooms are transformed.
The next project that comes up I will definitely be calling Ryan again. Highly Recommended.

– via Google

Jake, supported by Sam, visited on 19th December to fit a new woodburning stove. They were incredibly efficient, tidy and cleaned up afterwards, and manhandled the old 140kg stove out of the house and up to their van to dispose of without any complaints at all. They did a fantastic, and fast job! The new stove has made a massive difference to heating. Reasonably priced. Thoroughly recommended.

– via Google

We had just moved and Steve from Fords came to fit a new combi boiler and worked very hard, also Fords removed a dishwasher and washing machine to replace them with two machines that we brought with us. I would recommend Fords both for their service and work ethic. Needless to say I have used them again to test the electrics of the house and fit a new oven. A one stop shop!

– via Google

I had a problem with my hot water cylinder just before the New Year..( hot water pouring out of the ‘pressure relief valve’ ). Fords were able to send an engineer promptly who came, diagnosed the issue and ordered the required part and didn’t leave until he had shown us how to operate it safely before the new part was fitted. The new part was fitted just after the New Year .. and excellent service and great value for money !!

– via Google

We called Ford's out to deal with a leaking toilet cistern. The engineer who came out was polite, professional and very helpful, and the cost was very reasonable. All round excellent!

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Grant fitted new cooker hood which was different from one that had broken. Helped me choose suitable one and fitted it into existing space such that no one would know anything had been disturbed. Cleaned up and vacuumed .a good job done. Thanks.

– via Google

Fords did a complete refurbishment of our cloakroom and we are very pleased with the result. Duncan kept us informed throughout and the fitters, James and Ben were punctual, tidy and polite.

– via Google

Fords have just completed an upgrade to our walk-in shower area with new tiling and fitments. All work has been completed on time and to the highest standards. We cannot praise Duncan, George and Ben highly enough for their commitment to doing a great job, with good communication all through the process and excellent care for our home. We are very happy.

– via Google

My Immersion Heater packed up....felt like the end of the world.
One Enquiry to Fords, and the problem was resolved in both a timely and cost effective manner.
An economical new cylinder was ordered, installed, the "confused" existing wiring was rectified.
The house was immaculately clean and tidy- and James was the ultimate professional.
Massive Thank You to James Powell & Fords!

– via Google

Fords have once again come to my rescue. A new, replacement dishwasher was needed. Grant Miller arrived promptly and carried out the task with professionalism and care. He was friendly and gave an explanation to each step of the work carried out. I am very impressed by the service; from initially contacting Fords, to having the problem assessed and then to having the work completed. Definitely good value for money. I will definitely be recommending them to family and friends.

– via Google

Fords have once again come to my rescue. A new, replacement dishwasher was needed. Grant Miller arrived promptly and carried out the task with professionalism and care. He was friendly and gave an explanation to each step of the work carried out. I am very impressed by the service; from initially contacting Fords, to having the problem assessed and then to having the work completed. Definitely good value for money. I will definitely be recommending them to family and friends.

– via Google

We'd only been in the house 2 weeks and the fitted washing machine wasn't working properly. Grant one of the plumbers came out, he was courteous, friendly and highly efficient. Once we realised it had to be a new machine, Grant organised everything really quickly for us and it was fitted and working in no time. Highly recommend Fords. From the helpful people in the office to the plumber , great firm keep you informed all the time. Would definitely use them again.

– via Google

We moved into our property in early August with no hotwater, dodgy electrics and no central heating. The existing bathroom and kitchen were 50 years old and not fit or even safe for purpose. Enter Fords, we first met Bobby and Ryan who took time to review the issues and work out viable and practical solutions. A few days later and we started to meet members of the team, every single one took time and care to help us. The house was a mess, we were spending hours tearing up and removing old carpets and Lino trying to create "clean" spaces. From lead engineers Will and James to the less experienced members of the time they all cared as much as we did, swaping boots for socks and back. The trust we have built with Fords over the last month is hard fought for but they have done it with ease. Every single job they have started has been finished on time, on budget and far exceeds our expectation. Will we work with them again? Without a doubt, next time and everytime. Thank you to everyone that has been part of this project so far.

– via Google

Fords replaced my old boiler with a new Worcester Bosch combi. Mark provided excellent advice about the product and a competitive quote. The work was carried over two days by the engineer, Dan, who was polite, efficient and kept any disruption to a minimum. My overall experience with Fords was very positive.

– via Google

I am very satisfied with the service provided by Fords comprising plumbing, electrical and shower installation works. Ryan visited us, helped to fine-tune our requirements and promptly provided a fully itemised quote. Dates for the work were quickly scheduled and kept to. The work was undertaken to a high quality, the house was kept clean and tidy during the works. All the staff were helpful and good communicators. We are very pleased in particular with our walk in shower, which has transformed our bathroom.

– via Google

I have used Fords for many years. They have kept an old oil fired boiler going and done numerous jobs for me including fitting an electric oven and hob after I had moved to a new address. The workmen are great, work well in an efficient and clean manner and treat customers very well. The office staff on the switchboard are a pleasure to deal with, polite, clearly spoken, always helpful and cheerful. I highly recommend the company.

– via Google

We had a replacement Worcester Bosch combi boiler fitted. A quotation was provided promptly with good product advice. Installation staff (plumbers, electrician) were professional, courteous, respectful of our property and kept us informed as to what was going on throughout. All work was carefully performed and finished to a very good standard. Overall, a very professional job.

– via Google

Had new wood burner fitted. The fitters were friendly and very knowledgeable of what they were doing. Very pleased with the whole process. Would highly recommend.

– via Google

Excellent service from Fords again to connect a dishwasher and fit a new boiler flue. Fast quote, quick installation and great people to work with. Special thanks to Fords reception and Ryan, Darren and Jack.

– via Google

We have been totally satisfied with the way the job was carried out. The engineers worked extremely hard and were a pleasure to have around despite the obstructions that were inevitably caused at times. All the engineers involved worked quietly and efficiently and the quality of workmanship appeared very high. We were impressed by the knowledge and skll of the main engineer (Henry) who also took the initiative in dealing with a problem on one of our WCs.
Keith and Kathleen Orrell

– via Google

I'm really impressed with Grant, who was friendly, professional, and diagnosed a couple of leaks in my washing machine. I would 100% recommend him and will definitely use Fords Southwest again. Thank you!

– via Google

I called Ford's as I needed a gas safety check on a boiler. The lady who took my booking was nice and polite and proceeded to book my job in.
I got a booking for two days later. The engineer turned up at the given time. His name was Dan, he did a great job and kept me informed all the way. Dan actually did not pass the boiler which was no surprise to me as the boiler is actually 40 years old.
This was the result I wanted on the boiler, why? Well that's a long story!
The service I got from Ford's was perfect. I can certainly recommend Ford's and if the need arises I would call them first.
Aran in the office was a great help to me also. Thank you Ford's.

– via Google

We had a problem with the stock cock, It was leaking. We phoned Fords and an engineer was sent out the same day!
Unfortunately due to us having a strange fitting on our water meter the Engineer was unable to fix the problem. They worked closely with Southwest water to resolve this problem. It took ten weeks for Southwest water to meet up with the plumber (So they could turn the water off)!
While he fixed the problem. He even fitted a lever valve which is much easier to use!They also gave us a reduced bill (as it was two call outs). They realised it was beyond our control so this was very nice of them.
I would highly recommend this company you will be in safe hands.

– via Google

Absolutely fabulous throughout the whole (complex) process!
Fords have just installed my Air Source Heat Pump heating & water system.
From my initial encounter with Mark, I felt totally confident that they were the right people to have in my home.
The level of professionalism, courtesy, knowledge & care shown by Henry specifically was outstanding. His calm approach was always reassuring.
Giles was also excellent, keeping me entertained with a running commentary of his progress!!
They respected my home & my cats, were very polite, cleaned up daily, explained everything & were genuinely lovely to have around.
They have all set the bar very high for any future work I have done, and are a real credit to Fords.
You’ll regret not booking them!

– via Google

We have used Fords twice and been very happy with the price and workmanship. This time Fords fitted a new shower unit and bathroom floor at times which worked for us. Manager Ryan provided a personal point of contact throughout and the service was professional and friendly. Highly recommended.

– via Google

I am very satisfied with the service provided byFords. I received a clear itemised quote for my new Worcester boiler which compared well with prices quoted by online providers. Installation followed within a short timescale. The work was completed efficiently and the engineers took care to ensure that disruption was kept to the minimum and everything was left clean and tidy. A quality installation.

– via Google